IT Support Excellence
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IT organizations face a host of complex challenges: Failure to meet service levels; the perception by their customers of being ineffective; overspending on maintenance; pressure to reduce operational expenses while continuing to maintain service levels; and the need to develop infrastructures that support new initiatives with better aligned ROI. FINAAI IT Service Excellence provides an ongoing process of managing, monitoring and reporting on technology and the business services it affects, which reduces cost (up to 30 percent), improves service delivery quality and reduces overall IT costs of ownership (up to 20 percent).
Benefits include reduced cost (up to 30 percent), improved service delivery quality and reduced overall IT costs of ownership (up to 20 percent). FINAAI IT Service Excellence is differentiated by our FINAAI Maturity Model for ITIL assessment that can recommend strategic and tactical initiatives. We use a broad-based, service-oriented approach, and we have extensive experience integrating heterogeneous management capabilities and a strong track record of successful large scale transformations to service-oriented support models. Additional benefits include:
Global Service Desk operations can achieve cost reductions of 35 percent annually or more in multiple languages while exceeding industry standard service level agreements (SLAs).
End-to-end service management initiative can streamline processes and improve IT process maturity levels.
Service delivery transformation (focused on process transformation, data layer stabilization and enterprise management) can reduce the overall service delivery budget.
An FINAAI Maturity Model for ITIL assessment can recommend strategic and tactical initiatives to achieve cost reductions up to 30 percent, while improving service delivery quality.
Our strategic sourcing and IT procurement service can reduce non-labour IT costs by 15-20 percent.
Cross Functional Services provide the orchestration of services across the enterprise, reducing downtime and cost and improving service levels.